Cisco
500-445
Q1:
Which two ways are departments configured? (Choose two.)
☐
A
Departments, once created, cannot be deleted from ECE.☐
B
Each department has 14 types of resources available for use.☐
C
Departments cannot be created in the ECE console if integrated with PCCE, and they can only be created in PCCE.☐
D
Departments can be created in the ECE console if integrated with PCCE, and they can be imported from SPOG.☐
E
Departments can be created in the ECE console if integrated with PCCE, and they can be imported from ECE Gadget.
Cisco
500-445
Q2:
Which two integration tasks are needed to get CUIC to communicate with ECE? (Choose two.)
☐
A
Create a SQL User with db_datareader rights to the eGReportsDB on the ECE Reporting server.☐
B
Single-mode authentication must be enabled on the ECE Reporting server.☐
C
Create a SQL User with db_user rights to the eGsideDB on the ECE Reporting server.☐
D
Mixed mode authentication must be enabled on the ECE Reporting server.☐
E
Create a SQL User with db_user rights to the eGReportsDB on the ECE Reporting server.☐
F
Mixed mode authentication must be enabled on the CUIC publisher.
Cisco
500-445
Q3:
What is the formula for a standardized agent count for email?
○
A
Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 10○
B
Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 6○
C
Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 20○
D
Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 4
Cisco
500-445
Q4:
Which two media classes require configuration to be used in Enterprise Chat and Email? (Choose two.)
☐
A
ECE_Default_Queue☐
B
ECE_activity☐
C
ECE_Inbound☐
D
ECE_Email☐
E
ECE_Chat
Cisco
500-445
Q5:
Which two types of data does a file server store? (Choose two.)
☐
A
application files☐
B
application log files☐
C
error log files☐
D
system files☐
D
report templates