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Microsoft MB-820

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Microsoft MB-820 Exam Questions

Exam number/code: MB-820

Release/Update Date: 17 Dec, 2024

Number of Questions: Maximum of 99 Questions

Exam Name: Microsoft Dynamics 365 Business Central Developer

Exam Duration: Minutes

Related Certification(s): Microsoft Dynamics 365, Microsoft Dynamics 365 Business Central Developer Associate Certifications

Microsoft MB-820 Exam Topics - You’ll Be Tested On

The Microsoft MB-820 exam assesses your knowledge and skills in implementing and managing Dynamics 365 Customer Service and Field Service solutions. This exam covers a range of topics, including setting up and configuring customer service and field service modules, managing cases and incidents, implementing knowledge management systems, utilizing chatbots and virtual agents, optimizing service processes, integrating with external systems, and analyzing service performance using Customer Service Insights. Additionally, you'll need to understand how to manage resources, schedule and dispatch field service technicians, track service assets, and manage inventory. The exam also evaluates your ability to create and manage service level agreements, design and implement customer service processes, and enhance customer engagement through various channels. Furthermore, you'll be tested on your knowledge of security and compliance considerations, data protection, and privacy regulations. With a comprehensive understanding of these topics, you'll be well-prepared to tackle the MB-820 exam and showcase your expertise in Dynamics 365 Customer Service and Field Service.

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Real Microsoft MB-820 Exam Insights, from Actual Candidates

I was nervous about taking the MB-820 exam, especially since I had heard it was quite challenging. I started my preparation by creating a study plan, allocating specific time slots for each topic. The core financial management functionalities were a breeze, but I struggled with the more advanced concepts like budgeting and forecasting. I sought help from online forums and found a study group, which proved to be a great support system. Together, we tackled difficult topics and shared our insights. As the exam date approached, I focused on practicing with mock tests to improve my time management skills. Despite the initial challenges, I felt confident on the day of the exam. And my hard work paid off—I passed the MB-820 exam! It was a huge relief and a great sense of accomplishment.
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