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Microsoft MB-820

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Microsoft MB-820 Exam Questions

Exam number/code: MB-820

Release/Update Date: 26 Mar, 2025

Number of Questions: Maximum of 113 Questions

Exam Name: Microsoft Dynamics 365 Business Central Developer

Exam Duration: 100 Minutes

Related Certification(s): Microsoft Dynamics 365, Microsoft Dynamics 365 Business Central Developer Associate Certifications

Microsoft MB-820 Exam Topics - You’ll Be Tested On

The Microsoft MB-820 exam assesses your knowledge and skills in implementing and managing Dynamics 365 Customer Service and Field Service solutions. This exam covers a range of topics, including setting up and configuring customer service and field service modules, managing cases and incidents, implementing knowledge management systems, utilizing chatbots and virtual agents, optimizing service processes, integrating with external systems, and analyzing service performance using Customer Service Insights. Additionally, you'll need to understand how to manage resources, schedule and dispatch field service technicians, track service assets, and manage inventory. The exam also evaluates your ability to create and manage service level agreements, design and implement customer service processes, and enhance customer engagement through various channels. Furthermore, you'll be tested on your knowledge of security and compliance considerations, data protection, and privacy regulations. With a comprehensive understanding of these topics, you'll be well-prepared to tackle the MB-820 exam and showcase your expertise in Dynamics 365 Customer Service and Field Service.

Real Microsoft MB-820 Exam Insights, from Actual Candidates

I had always been fascinated by the world of finance and technology, so when I heard about the Microsoft MB-820 exam, I knew I had to take it. I started my preparation by familiarizing myself with the exam topics, which covered a wide range of financial management functionalities. The initial concepts were straightforward, but as I delved deeper, I encountered more complex topics like budgeting and forecasting. I joined an online study group, where we discussed challenging questions and shared our insights. As the exam date approached, I intensified my preparation, practicing with mock exams to improve my speed and accuracy. On the day of the exam, I felt a mix of excitement and nervousness. As I progressed through the questions, I drew upon the knowledge and skills I had acquired during my preparation journey. When the results were announced, I was overjoyed to learn that I had passed the MB-820 exam. It was a testament to my hard work and dedication, and I felt a sense of accomplishment and pride.
Preparing for the MB-820 exam was an intense and rewarding experience. I began by thoroughly reviewing the exam objectives, identifying the key areas I needed to focus on. The initial topics, such as managing customers and sales, came naturally to me, but I struggled with the more technical aspects of implementing accounts payable and receivable processes. I sought guidance from online communities and attended webinars to gain a deeper understanding. As the exam date approached, I intensified my preparation, practicing with sample questions and refining my time management skills. On the day of the exam, I felt a surge of adrenaline but remained calm and confident. As I answered each question, I drew upon the knowledge and skills I had acquired during my preparation journey. When the results were released, I was elated to discover that I had passed the MB-820 exam. It was a testament to my dedication and a significant step towards achieving my career goals.
As an aspiring Microsoft Dynamics 365 professional, I knew the MB-820 exam was a crucial step towards my career goals. I dedicated myself to intensive preparation, starting with a deep dive into the exam syllabus. The initial topics, such as setting up and maintaining the application, were relatively straightforward, but I soon encountered more complex areas like managing customers and sales. I invested in high-quality study materials and practiced with mock exams to simulate the real test environment. Despite the challenges, my determination remained strong. Finally, the day of the exam arrived, and I felt a mix of excitement and nervousness. As I progressed through the questions, my extensive preparation paid off, and I answered confidently. When the results were announced, I was overjoyed to learn that I had passed the MB-820 exam. It was a testament to my hard work and a significant milestone in my journey towards becoming a certified Dynamics 365 professional.
I was nervous about taking the MB-820 exam, especially since I had heard it was quite challenging. I started my preparation by creating a study plan, allocating specific time slots for each topic. The core financial management functionalities were a breeze, but I struggled with the more advanced concepts like budgeting and forecasting. I sought help from online forums and found a study group, which proved to be a great support system. Together, we tackled difficult topics and shared our insights. As the exam date approached, I focused on practicing with mock tests to improve my time management skills. Despite the initial challenges, I felt confident on the day of the exam. And my hard work paid off—I passed the MB-820 exam! It was a huge relief and a great sense of accomplishment.
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