The PeopleCert ITIL-DSV exam is a comprehensive assessment that evaluates your knowledge and understanding of IT service management principles and practices. It covers a wide range of topics, including the ITIL service lifecycle, service strategy, design, transition, and operation. You'll delve into key concepts such as service portfolio management, demand management, service catalog management, and service level management. Additionally, the exam assesses your grasp of ITIL processes, functions, and roles, ensuring you can apply these concepts in real-world scenarios. Furthermore, it explores the importance of service relationship management, continual service improvement, and the role of technology and tools in IT service management. Understanding change, release, and configuration management, as well as incident, problem, and access management, is crucial. The exam also emphasizes the significance of service validation and testing, as well as knowledge management and improvement. Lastly, it covers the vital aspects of ITIL organization and culture, including the ITIL code of practice, roles and responsibilities, and the ITIL service value system.