Salesforce B2B Commerce Administrator Exam Questions

Salesforce B2B Commerce Administrator Exam Topics - You’ll Be Tested On

The Salesforce B2B-Commerce-Administrator exam is a comprehensive assessment designed to evaluate your knowledge and skills in managing and administering Salesforce's B2B Commerce platform. This exam covers a wide range of topics, including account hierarchy management, which involves creating and organizing complex account structures to support your business's unique needs. You'll also delve into product catalog management, learning how to create, configure, and maintain product catalogs, ensuring an optimal shopping experience for your customers. Order management is another crucial aspect, teaching you to process orders efficiently, manage returns and refunds, and provide excellent customer service. Additionally, the exam covers payment processing, helping you understand different payment methods, security measures, and fraud prevention techniques. You'll also explore topics like quote management, where you'll learn to create and manage quotes, negotiate prices, and convert leads into customers. Shipping and delivery options are also covered, allowing you to offer flexible shipping methods and optimize delivery processes. Finally, the exam touches on security and access control, ensuring you can manage user roles, permissions, and data security effectively. By mastering these topics, you'll be well-equipped to administer and optimize Salesforce's B2B Commerce platform, enhancing your organization's online presence and customer experience.