SDI
SD0-101
Q1:
Which of these options is a benefit of self-service technology?
○
A
Users can log their issues at any time○
B
Reduces Problem resolution time○
C
Removes the need for human support○
D
Reduces the number of Incidents and Service Requests
SDI
SD0-101
Q2:
Which option is a benefit of using self-help?
○
A
It allows users to resolve some incidents at any time○
B
It gives users the opportunity to become technical experts○
C
It avoids the inconvenience of telephone handling○
D
It give users the ability to self-diagnose their incidents in future
SDI
SD0-101
Q3:
Which option is the most common issue when integrating CTI with Incident Management?
○
A
Poor project management resulting in higher costs○
B
The screen pop functionality does not behave as expected○
C
Lengthy implementation timescales due to inadequate project resources○
D
Lack of availability of accurate user data
SDI
SD0-101
Q4:
Which of these options is a commonly used peripheral device?
○
A
Scandisk○
B
Mobile/cell phone○
C
Email server○
D
Scanner
SDI
SD0-101
Q5:
Which of the options best describes primary components of a desktop or laptop system
○
A
A processor (CPU), memory, a modem and a hard drive○
B
An external hard drive, a keyboard and a mouse○
C
An operating system, application software and memory○
D
A keyboard, memory and email software