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ServiceNow CIS-SM Exam Questions

Exam number/code: CIS-SM

Release/Update Date: 07 Dec, 2024

Number of Questions: Maximum of 60 Questions

Exam Name: Certified Implementation Specialist - Service Mapping

Related Certification(s): ServiceNow Certified Implementation Specialist Certification

ServiceNow CIS-SM Exam Topics - You’ll Be Tested On

The ServiceNow Certified Implementation Specialist - Service Management (CIS-SM) exam assesses your knowledge and skills in implementing and configuring ServiceNow's Service Management platform. This comprehensive exam covers a wide range of topics, including the ServiceNow platform fundamentals, service management processes, configuration and customization, incident management, problem management, change management, release management, service catalog, and service portal. Additionally, it delves into advanced topics such as integrations, scripting, and performance considerations. To excel in this exam, you'll need a solid understanding of the ServiceNow platform, its features, and best practices for implementing effective service management solutions. By mastering these topics, you'll be well-equipped to design, develop, and deploy robust service management solutions tailored to your organization's needs, ultimately contributing to improved efficiency and customer satisfaction.

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Real ServiceNow CIS-SM Exam Insights, from Actual Candidates

I was feeling overwhelmed by the sheer number of topics covered in the ServiceNow CIS-SM exam. From incident management to service mapping, it seemed like an endless list of concepts to master. However, I soon realized that a structured approach was key. I started by creating a study plan, allocating dedicated time slots for each topic. This helped me stay focused and make steady progress. One of the most challenging aspects was understanding the intricate details of change management. The concept of change records and their impact on incident resolution required a deep dive into the platform's capabilities. I spent hours practicing with mock exams and seeking clarification from experienced professionals. Their insights and guidance were invaluable, helping me grasp the practical applications of change management.
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