ServiceNow CIS-SPM Exam Questions

ServiceNow CIS-SPM Exam Topics - You’ll Be Tested On

The ServiceNow Certified Implementation Specialist - Service Performance Management (CIS-SPM) exam assesses your knowledge and skills in implementing ServiceNow's Service Performance Management solution. This exam covers a range of topics, including an overview of ServiceNow's capabilities and features, understanding the ServiceNow platform, and learning about its key components and functionalities. You'll explore the configuration and customization of ServiceNow instances, including the creation and management of tables, forms, and UI pages. The exam also delves into the integration of ServiceNow with other systems and tools, ensuring seamless data exchange and process automation. Additionally, it covers the implementation of best practices for ServiceNow administration, including security considerations and performance optimization. You'll also learn about the various ServiceNow applications and their use cases, such as IT Service Management (ITSM), IT Business Management (ITBM), and IT Operations Management (ITOM). Lastly, the exam assesses your understanding of the ServiceNow development lifecycle, including the use of modules, plugins, and scripts to extend the platform's capabilities.